The experience described here is pretty much EXACTLY how I have experienced meltdowns at work. I take no credit for the words written here, but I felt them important to share, and I advise others to pass this information on.
The woman on the phone was not listening. I had called her for help and quickly realized that she would not be able to help me.
“I told her never-mind. I’ve made a mistake. I’m going to let you go.” She kept asking questions. Every question she asked I said – “I don’t know. I don’t have any more information. I am going to let you go.”
She kept asking. I told her again – “I need to let you go. You cannot help me.” Her overly helpful insistence that I not hang up the phone was about to make me blow up.
Finally, in a harsh tone I told her – “Look – I was trying to be nice but I am hanging up now because there is NOTHING you can do for me.”
I slammed down the phone and ran quickly out of our office in a panic…
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